> ## Documentation Index
> Fetch the complete documentation index at: https://captivatedllc.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# I've read a text – why am I still seeing a badge count/notification?

> Understanding unreplied conversation badges and how to filter and complete unreplied conversations.

If you're seeing a green dot next to a contact's name in the conversation list or a badge count either next to "Conversations" or on your mobile app, it means you have some *unreplied* conversations in Captivated. The unreplied badge count / green dot next to a contact's name is meant to remind you to do one of two things:

1. respond back to contact
2. [complete your conversation](/features/conversations-transferring) in the upper right-hand corner

![](https://learn.captivated.works/wp-content/uploads/2025/08/Screenshot-2025-08-21-at-11.53.57%20AM.png)

Having some active and unreplied conversations is okay, but there shouldn't be an excessive amount. If there are, it means that users aren't [completing their conversations](/features/conversations-transferring) on a regular basis, allowing their list of active conversations to fill up with old messages and potentially missing conversations that still need attention.

You can [filter](/features/conversation-filtering-and-searching) by unreplied conversations in the conversation list so that you can see who is still waiting for a response and mark conversations complete as needed. To do so, select "Active" from the dropdown menu in the conversation list filter and choose "unreplied".

![](https://learn.captivated.works/wp-content/uploads/2020/05/Screen-Shot-2020-05-14-at-4.49.54-PM.png)

Questions? You can chat with Captivated Support via the left-hand menu or text Captivated Support at 317.316.3600.