> ## Documentation Index
> Fetch the complete documentation index at: https://captivatedllc.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Blocking/Unblocking a Contact

> Block unwanted messages from a contact or spammer, and unblock them to resume routing.

## Blocking/Unblocking Video Walkthrough

<iframe src="https://play.vidyard.com/vfo6bLH7HkiqvD8JFhK9V8.html" width="640" height="360" frameborder="0" allowfullscreen />

## Blocking a Contact Step by Step Instructions

If you are receiving unwanted messages from a contact and/or spammer within Captivated, you can block them and disable incoming messages from routing to Captivated.

To block a contact, open the customer profile by clicking on the information "i" icon in the top right, then choose "block".

![Block a contact](https://learn.captivated.works/wp-content/uploads/2019/03/Screenshot-2023-09-11-at-3.25.48-PM.png)

## Unblocking a Contact Step by Step Instructions

If you have blocked a contact and you would like to unblock them, simply hit "unblock.

Messages that are sent after unblocking will route to Captivated as expected.

![Unblock a contact](https://learn.captivated.works/wp-content/uploads/2019/03/Screenshot-2023-09-11-at-3.36.37-PM.png)

Questions? You can chat with Captivated Support via the left-hand menu or text Captivated Support at 317.316.3600