> ## Documentation Index > Fetch the complete documentation index at: https://captivatedllc.mintlify.site/llms.txt > Use this file to discover all available pages before exploring further. # Completing, Joining & Leaving Conversations > How to complete (close) a conversation, and how joining or leaving a conversation affects notifications and routing. ## Completing (closing) a conversation When you are finished with a conversation, you can close it out by selecting the **Complete** button in the upper right-hand corner. Completing a conversation allows you to keep open conversations front and center and keeps your conversation list from overflowing. When you complete a conversation, it still stays stored in Captivated, and you can filter to view your completed (closed) conversations. You can only complete a conversation if you are the conversation owner. If you are a member of a conversation, but not the owner, you will have the option to **leave** the conversation rather than complete it. The conversation owner's photo will show up in the conversation list and also show as the largest photo in the top right of the conversation, indicating that they can complete the conversation. ## Transactional conversations — completing and leaving automatically Typically, when completing a conversation, all of the active members from the conversation will be removed and the message will route to the queue when the contact initiates a conversation with your business again. If you wish for that conversation to bypass the queue and route to you, you can re-join the conversation after completing it. Being joined to a conversation ensures you receive notifications on all communication within that conversation. ## Relational conversations — completing and staying joined For users in Sales channels that wish to stay closely connected to their customers, Captivated can adjust a channel's settings allowing users to complete and stay joined to their conversations by default. This is a good option when your contacts are more relationally based. If you are still joined to a conversation after completing it — indicated by your user photo remaining in color in the top right corner of a conversation — then the channel's default setting is to keep users joined after completing. If you want to leave a conversation after completing it, you can select the **Leave** button. If you are unsure of your closing and leaving settings, please contact Captivated Support. ## Joined vs. unjoined If you are joined to a conversation, your photo will show up in the top right corner of the screen in color. Joining a conversation allows you to receive notifications when communication happens within the conversation. If you are no longer an active member of the conversation, your photo will be grayed out. You must be joined to a conversation to participate in it. ## For users with their own channels If you have your own direct texting channel, chances are messages are routing directly to you rather than to a queue. In this case, any new communication on your channel will always route to you, so completing a conversation will not redirect a new message to the queue. Questions? You can chat with Captivated's support team using the **Support** option in the left-hand menu of the app.