> ## Documentation Index
> Fetch the complete documentation index at: https://captivatedllc.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# @mentions

> Use @mentions to add any user or team to a conversation.

To easily add a [team](/administration/admin-teams) or an individual [user](/administration/admin-users) to a conversation that you own, use our @mentions feature. In the write a message field OR within the yellow [internal note](/features/adding-an-internal-note) (if you don't want the contact to get a text message), simply input the @ sign and then suggestions will populate as you type the name of user or team.

I would recommend using this feature within the *yellow internal notes* as those are *only seen by Captivated users*. If you use the @mention feature in an outbound text to a client, it will still alert the user, but be sure you make the language customer facing.

![](https://learn.captivated.works/wp-content/uploads/2025/08/Screenshot-2025-08-06-at-10.41.51%20AM.png)

Once you select the user or team, it will input that name in blue highlight in the write a message field or yellow internal note.

Hit enter.

![](https://learn.captivated.works/wp-content/uploads/2025/08/Screenshot-2025-08-06-at-10.42.39%20AM.png)

In the conversations tab on the left, the user/team that was mentioned will see a red notification in the @mentions section.

![](https://learn.captivated.works/wp-content/uploads/2025/08/Screenshot-2025-08-06-at-10.43.34%20AM.png)

Once you click into the tab and into the conversation, you need to choose either "dismiss" or "join".

If you dismiss, the conversation will remove from the @mentions tab. If you hit join, it will join you to that conversation so you can respond accordingly.

![](https://learn.captivated.works/wp-content/uploads/2025/08/Screenshot-2025-08-06-at-10.45.44%20AM.png)

Questions? Reach out to Captivated Support by using the headphone icon in the bottom left-hand side of your Captivated screen.