> ## Documentation Index
> Fetch the complete documentation index at: https://captivatedllc.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Opting out a Contact

> How contacts opt out of texting by replying "stop," how to manually opt out a contact, and how to opt back in.

## Opting Out and Back In 90 Second Video Walkthrough

<iframe src="https://play.vidyard.com/L2UKuAvorsUxbQ3GYATwpX.html" width="640" height="360" frameborder="0" allowfullscreen />

## Opting Out a Contact Step by Step Instructions

A contact can opt out of texting your business at any time by replying "stop". Once they send the word "stop", they will receive the following message: *"You have opted out of our texting service. If you would like to opt back in, simply send another text."*

Once a contact has opted out, your business can **no longer communicate** with the contact **on that channel.** The write a message field will be greyed out and you will not be able to type or send any outbound message to the customer.

![Opted out conversation](https://learn.captivated.works/wp-content/uploads/2018/01/Screen-Shot-2020-05-21-at-3.57.42-PM-1024x519.png)

If a contact requests to no longer be contacted by your business, but doesn't use the opt out language "stop", you can manually opt out the contact using the opt out button at the bottom of the contact details section.

![Manually opt out a contact](https://learn.captivated.works/wp-content/uploads/2018/01/Screen-Shot-2020-05-21-at-3.53.11-PM-1024x698.png)

## Opting Back In Step by Step Instructions

If the customer opted out by accident, to opt back in to texting on that channel, all they need to do is send any other text message inbound to that line.

You will see inline where they opted out and when they opted back in.

![Opt out and opt back in inline](https://learn.captivated.works/wp-content/uploads/2018/01/Screenshot-2023-09-11-at-4.04.12-PM.png)

Questions? You can chat with Captivated Support via the left-hand menu or text Captivated Support at 317.316.3600