> ## Documentation Index
> Fetch the complete documentation index at: https://captivatedllc.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Texting Best Practices for your Dealership

> General and department-specific texting best practices for dealerships using Captivated.

Getting started with texting at your dealership and don't know where to get started? We've detailed out some general best practices for business texting as well as specifically for the departments in your dealership.

Captivated has the capability to help each of your departments utilize texting for more efficient processes and an incredible customer experience. Reach out to your dedicated account manager or Captivated Support to learn more how you can utilize Captivated's powerful templates, workflows, automations and scheduling to accomplish your goals.

For **general** texting best practices, check out this article, [**Texting Best Practices**](/getting-started/best-texting-practices-for-your-business). For more specific ideas on how you can utilize texting in each department of your dealership, check out the below.

## SALES

![Sales texting best practices](https://learn.captivated.works/wp-content/uploads/2022/08/Screen-Shot-2022-08-15-at-3.31.24-PM.png)

## BDC

![BDC texting best practices](https://learn.captivated.works/wp-content/uploads/2022/08/Screen-Shot-2022-08-15-at-3.35.07-PM.png)

## SERVICE

![Service texting best practices](https://learn.captivated.works/wp-content/uploads/2022/08/Screen-Shot-2022-08-15-at-3.36.41-PM.png)

## PARTS

![Parts texting best practices](https://learn.captivated.works/wp-content/uploads/2022/08/Screen-Shot-2022-08-15-at-3.37.39-PM.png)

## BODY SHOP

![Body Shop texting best practices](https://learn.captivated.works/wp-content/uploads/2022/08/Screen-Shot-2022-08-15-at-3.40.00-PM.png)

## F\&I

The texting possibilities are endless within your dealership. Maybe start texting with one department and once you see the benefits, roll it out to more departments. For implementation, reach out to your dedicated account manager or Captivated Support and we will be happy to help!