> ## Documentation Index
> Fetch the complete documentation index at: https://captivatedllc.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Video Chat

> Start a secure video chat with a customer via text invitation, with no app for them to download.

## Video Chat Video Walkthrough

![](https://play.vidyard.com/216gLs2ee1MtCwHKE1S9AM.jpg)

## Video Chat Step by Step Instructions

If you'd like to start a video chat with a customer, you can text an invitation for a secure video chat. Use it from your desktop browser with webcam or your smartphone with our mobile app.

To initiate a video chat, select the three dot menu in the write a message field and then select invite to video chat.

![](https://learn.captivated.works/wp-content/uploads/2020/05/Screenshot-2023-10-10-at-3.23.13-PM.png)

Once selected, a template will pop up (feel free to edit if needed) and go ahead and hit send.

![](https://learn.captivated.works/wp-content/uploads/2020/05/Screenshot-2023-10-10-at-3.25.06-PM.png)

There is **no software for your client/student/patient/customer to download.** They just click the link in the text message and hit "accept and join" and "allow" on both camera and audio permissions and they are face-to-face with you.

![](https://learn.captivated.works/wp-content/uploads/2020/05/Screenshot-2023-10-10-at-3.25.45-PM.png)

![](https://learn.captivated.works/wp-content/uploads/2020/04/09AECD95-8EA9-4464-B030-4A255658801A-473x1024.jpeg)

![](https://learn.captivated.works/wp-content/uploads/2020/04/cdv_photo_00000-473x1024.png)

![](https://learn.captivated.works/wp-content/uploads/2020/04/cdv_photo_00002-473x1024.jpeg)

![](https://learn.captivated.works/wp-content/uploads/2020/04/cdv_photo_00004-473x1024.jpeg)

**Ways you can take advantage of Video Chat:**

* **Share inventory:** Do a virtual walk around of an inventory item with a prospective client (you can flip the camera on your smartphone).
* **Virtual service:** Offer virtual diagnostic visit to earn your customer's trust – **"to better serve you, we are now offering a virtual service diagnostic visit"** – you can even create a keyword to drive this in your advertising – ***"text VISIT to xxx-xxx-xxxx to schedule your virtual service visit."***
* **Dr. \<> Patient follow-up:** Conduct Doctor-Patient appointments to provide clarity without needing an in-person visit.
* **Service walk-through:** Give your customer a tour of the job progress and work completed.

Troubleshooting:

* If you can see and hear yourself, but your customer says they cannot see or hear you, the issue is on their end.
* Alternatively, if you can't see or hear yourself, it is a permissions issue. I would recommend switching your browser from Chrome to Safari or vice versa to reset the permissions.
* You can also just delete and redownload your preferred browser app to reset the audio and camera permissions.