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Captivated Administrators can view current account usage and billing information from the Account Usage section.

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View Your Account Usage

To access your usage:
  1. Select the gear icon to open Administration.
  2. Select Account Usage.
Here you can review your account’s current usage and balance. Usage may include:
  • Text message usage
  • Voice minutes
  • Text lines
  • Users
  • Phone number lookups
  • Video chat participant minutes
  • Current account balance
  • AI Summaries
  • RCS message usage
Usage information typically updates once per day and reflects activity within your current billing cycle.

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Manage Your Subscription & Billing

Select Manage Subscription to access the billing portal. From the billing portal, you can manage available billing options, including:
  • View invoices
  • Review billing history
  • Update your payment method
  • Manage other available subscription or billing settings
The options available in the billing portal may vary based on your account and subscription.

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Share Account Usage

Administrators automatically have access to the Usage section. If you’d like other members of your team to view account usage information, you can grant access from the Sharing tab.

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Add Access

  1. Open the Sharing tab.
  2. Select + Add Another Team or User.
  3. Choose the team or user you’d like to add.
  4. Select Save.

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Remove Access

To remove a non-administrator’s access, select the trash icon next to their name and save your changes.
Account usage may contain billing and subscription information. Only share access with team members who need visibility into this information.

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Need Help?

If you have questions about your account usage or billing, contact Captivated Support using the Support option in Captivated or text (317) 316-3600. View your account usage including message and voice usage, users, text lines, and current balance by heading to the gear icon in the left hand menu. Then select the tile titled “account usage”.