Team Chat

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Ways to Communicate With Your Team

There are three primary ways to communicate internally: You can also send attachments within internal conversations, including PDFs, Word documents, spreadsheets, presentations, photos, videos, and voice memos.

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Direct Chat

Use Direct Chat when you want to have a private, one-on-one conversation with another Captivated User.

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Start a Direct Chat

1. Select the green New Message button in the top-right corner of Captivated.
2. Choose Direct.
3. Select the User you would like to message.
4. Select Compose Message.
5. Write and send your message.

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User to User Direct Chat Video Walkthrough

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Team Chat

Use Team Chat when you want multiple Users to participate in the same internal conversation. Everyone in the Team Chat can see each other’s messages and responses. For example, you could create a Team Chat to discuss an internal project, coordinate an event, or communicate about a specific topic.

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Start a Team Chat

1. Select the green New Message button.
2. Choose Direct.
3. Select your entire organization, a Team, or multiple individual Users.
4. Enter a Subject for the Team Chat.
5. Select Compose Message.
6. Write and send your message.

All responses will appear inline within the Team Chat so everyone included can follow the conversation. You can also add attachments to the conversation.

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Mute a Team Chat

If you want to remain in a Team Chat without receiving notifications for new activity, select Mute in the upper-right corner of the conversation. Muting the conversation suppresses your notifications without removing you from the Team Chat.

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Team Chat Video Walkthrough

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Internal Announcements

Internal Announcements allow you to send the same message to multiple Captivated Users while keeping each recipient’s response private. Unlike a Team Chat, recipients do not see one another’s replies. Each reply comes back individually to the User who sent the announcement. This is useful for things such as:

• Meeting announcements
• Changes in hours
• Weather-related closings or delays
• Internal company updates
• Incentive or policy announcements
• RSVPs, surveys, or other information you need to collect individually

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Send an Internal Announcement

1. Select the green New Message button.
2. Choose Direct.
3. Select the Team or group of Users you would like to message.
4. Toggle on Send as an Announcement.
5. Select Compose Message.

On the next screen, review the recipients who will receive your announcement. You can then:

• Write your message or select an existing Template
• Add attachments
• Send the announcement immediately
• Schedule it to send at a future date and time

Once sent, Captivated will display the number of messages that were successfully delivered or failed. Any replies to the announcement will come back individually to you as the sender rather than being shared with the entire group.

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Internal Announcements (BCC Announcements) Video Walkthrough

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Attachments

You can add attachments to Direct Chats, Team Chats, and Internal Announcements to share additional information with your team. Examples include:

• PDFs
• Word documents
• Excel files
• Presentations
• Photos
• Videos
• Voice memos

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Which Option Should I Use?

Use Direct Chat when you need to privately message one coworker. Use Team Chat when you want everyone in a group to participate in the same conversation and see each other’s responses. Use an Internal Announcement when you need to send the same information to multiple people but want their responses to come back to you privately.

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Need Help?

If you don’t see one of these options or need help determining which internal communication feature to use, contact Captivated Support using the Support option in the left-hand menu or text 317.316.3600.