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Video Walkthrough

Text to locate video walkthrough Captivated allows you to request a customer’s location when you need to confirm where they are or where service is needed.

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Request a Location

To send a location request:
  1. Open the customer conversation.
  2. Select the three-dot menu below the message field.
  3. Choose Request Location.
  4. Review the message and make any changes if needed.
  5. Select Send.
The customer will receive a text message with a link they can open on their phone to share their location.

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View the Shared Location

Once the customer shares their location, it will appear directly within the Captivated conversation. You can use the map to:
  • View the customer’s location.
  • Zoom in or out.
  • Navigate around the surrounding area.
The customer’s location will continue to be shared while their browser session remains open or until they choose Stop Sharing.
Location sharing is controlled by the customer. They must choose to share their location and can stop sharing it at any time.
Recipient location request text Location shown inline on map

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Not Seeing “Request Location”?

The location request feature may need to be enabled for your account. Contact Captivated Support using the in-app Support option or text (317) 316-3600 for assistance. Once the recipient shares their location in their browser window, their location will show inline directly in the conversation. You can then navigate around the map, zooming in and out to see exactly where the recipient is. The recipient’s location will be shared as long as they have their browser window open or until they hit the stop sharing button.