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Announcements allow you to send blind carbon copy texts to a group of multiple recipients. Not seeing this feature? You can contact Captivated Support to get it turned on for your business and for individual users within your account. To view a video walkthrough and a fully detailed step-by-step guide on how to send a message to multiple contacts, click here. Captivated may opt to not turn announcements on for your business. It is not to be used for any texts of a sales or marketing nature unless your business has an opt-in on file in which the contact has expressed prior written consent to receive these types of messages. Otherwise, announcements are to be used solely for informational purposes.

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FAQ’s

How many recipients can I send an announcement to? In theory, as many as you’d like. Note: Messages are throttled by SMS carriers, and only one message can be sent by your number per second. That said, it’s important to be mindful of the time you are sending your announcement as it could be a few hours before your entire batch of messages is sent. Time will vary based on the number of recipients in your announcement and the length of your message. How many texts are used from my plan when I send an announcement? Per SMS carrier regulations, 160 characters is one full text message segment. If the text is over 160 characters long, it will be sent as multiple segments/messages. i.e. 320 characters = 2 text segments/messages sent x # of recipients; 480 characters = 3 segments, etc. This is why we highly recommend keeping your messages short and sweet (under 160 characters in total including your signature). We also recommend sending a test announcement to yourself and a couple other recipients to make sure the text looks and reads the way you want it to before sending to a larger group. Do recipients see replies from others? No, unlike group texting, where your phone can get blown up with responses from other people in the group, announcements are sent BCC (Blind Carbon Copy), so responses from contacts route back into Captivated in individual conversations. Why can’t I send another message in an existing announcement? We do this so that other Captivated users who may not have access to use announcements cannot hop into a conversation and send announcements on your behalf. That said, you can easily tag your recipients when drafting an announcement so that the next time you need to send one, you can quickly select your group of recipients. Can I send a group text so that recipients can see each other’s replies? Currently, this is not a feature we offer. We are always looking for ways to improve our software and value your feedback. Feel free to chat with our support team to put in a feature request. Questions? You can chat with Captivated’s Support team using the “Support” option in the left-hand menu of our app or text Captivated Support at 317.316.3600