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Whether you’ve forgotten your password or simply want to change it, there are several ways to update your Captivated login credentials.

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Forgot Your Password?

If you’re unable to log in:
  1. Go to the Captivated login page at app.captivated.works.
  2. Select Forgot Your Password?
  3. Enter the email address associated with your Captivated account.
  4. Choose Reset via Email or Reset via SMS.
  5. Follow the instructions to create your new password.

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Reset via Email

Select Reset via Email to receive a password reset link at the email address associated with your Captivated account. Look for an email with the subject Password Reset Request and select Reset Your Password. Follow the instructions to create a new password.

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Reset via SMS

Select Reset via SMS to receive a verification code by text message. Enter the code you receive and follow the instructions to create your new password.
Reset via SMS is only available if your personal mobile number has been added to the Mobile Phone Number field in your Captivated profile.

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Ask Your Administrator to Send a Password Reset

If you’re unable to reset your password yourself, a Captivated Administrator within your organization can send you a password reset email. Administrators can manage password resets from Administration > Users. Learn more about Managing Users.

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Change Your Password While Logged In

If you know your current password and simply want to change it:
  1. Open My Profile.
  2. Select Password and Credentials.
  3. Choose Change Your Password.
  4. Enter your current password.
  5. Enter your new password.
  6. Select Change Password.

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Password Requirements

Your new password must be at least 8 characters long. For better account security, use a password that is unique to Captivated and difficult for others to guess.
Consider using a password manager to create and securely store a unique password.

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Having Trouble Logging In After a Password Reset?

If you’ve successfully reset your password but still can’t log in:
  • Make sure you’re using your new password, not your previous one.
  • If your browser or password manager automatically fills in your password, make sure it hasn’t inserted an old password.
  • Manually enter your new password and try again.
  • Confirm you’re using the email address associated with your Captivated account.
  • If you’re still unable to log in, contact your Captivated Administrator or Captivated Support.
New to Captivated? If you haven’t completed your initial account setup yet, use the invitation email sent when your account was created rather than the standard password reset process.

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Need Help?

If you need assistance accessing your account, contact Captivated Support using the in-app Support option when available or text (317) 316-3600.