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Video Walkthrough

Archiving contacts video walkthrough

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Step by Step Instructions

To archive a contact, go to the “Contacts” option in the lefthand menu, select the contact you’d like to archive using the select box to the far left of the contact’s name and click the ‘Archive’ button. You can archive contacts, one at a time. Archiving a contact will remove that contact from your contact list, but any communication with that contact will still be stored in your conversation list. Select contact to archive When you archive a contact, it cannot be undone. Archive confirmation

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Bulk Archiving

Only Captivated support can bulk archive contacts. The easiest way is to tag all the contacts you would like to our team to archive with a tag such as “archive” or “delete”. That way Captivated support can quickly bulk archive only contacts with that tag. Once you have tagged all the contacts you would like us to archive, use the headphone icon in the bottom left of Captivated to ask for assistance. Questions? You can chat with Captivated Support via the left-hand menu or text Captivated Support at 317.316.3600