Blocking/Unblocking Video Walkthrough
Blocking a Contact Step by Step Instructions
If you are receiving unwanted messages from a contact and/or spammer within Captivated, you can block them and disable incoming messages from routing to Captivated. To block a contact, open the customer profile by clicking on the information “i” icon in the top right, then choose “block”.
Unblocking a Contact Step by Step Instructions
If you have blocked a contact and you would like to unblock them, simply hit “unblock. Messages that are sent after unblocking will route to Captivated as expected.
Questions? You can chat with Captivated Support via the left-hand menu or text Captivated Support at 317.316.3600